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Welcome to Floorsonly.com
Our Website is designed to be useful to any
customer interested in purchasing flooring.
Whether you are a contractor or a Do It Yourself
person or have engaged the services of a
professional installer, you will save hundreds
or even thousands of dollars on your flooring
needs when you purchase from Floorsonly.com.
We know that we
have to earn your business, and that is why we
want to set ourselves apart from the
countless other impersonal online flooring
retailers. You have the opportunity to
speak with a “Live” Customer Care Representative
who cares about your overall satisfaction, and
who is not just an “Order Taker.”
We understand
that ordering flooring can encompass a great
deal of details…
That is why we
are here to help make it easy.
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Help
with Delivery Options.
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Provide links to Manufacturer
Websites to view and order samples.
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Provide links to sites that
provide installation guidelines and
maintenance tips.
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Provide a checklist for any
necessary installation accessories or
transition pieces.
Due to the many
details that are involved with flooring ,
orders are placed over the phone. Please call
and speak with one of our friendly Customer
Service Agents. They can assist you with
technical data, freight quotes, pick-up
locations and volume discounts, as well as take
your order .
Customer Care
Desk Hours: Monday – Friday 8:00 am – 4:00 pm
PST
Top 5 Frequently Asked questions:
1. Q:
Is Floorsonly.com a reputable company?
A: Yes! Floorsonly.com is a division of a
Full Service Flooring chain that has been in the
flooring business for over 30 years. In those
30+ years we have developed great, long-lasting
relationships with the distributors of the
floors we love. We have been encouraged to
expand our business and sell online nationwide
at special prices for the internet.
2. Q:
Why are your prices so low?
A: Floorsonly.com has virtually no
overhead costs. We do not keep a large warehouse
or showroom to stock and display products. We do
not have commissioned salespeople. We do have a
very efficient and extremely dedicated staff
standing by to assist you with your needs.
3. Q:
Do you have stock of my material?
A: We do not keep stock of any material.
We deal directly with the source and order from
the distributors. If stock availability is a
concern, please contact one of our Customer
Service Representatives and they will be happy
to contact the distributors and check stock
availability for you.
4. Q:
Will I receive top quality products?
A: Yes! Because we do not stockpile
material and instead deal directly with flooring
distributors we have access to first quality
goods. We do not deal in product rejects or
“seconds.”
5. Q:
How long will it take to receive my order?
A: From the day that your order is
placed, the delivery time is generally 7-10
business days. Please Note: Some products may be
back ordered or in the middle of production and
may require more time to get to you.
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